Job Postings

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Current Job Postings

Current as of July 1, 2019


Ticket Concierge

Do you love the arts? Do you have a knack for schmoozing while also keeping a super-human attention to detail? Well, good news! The KeyBank Rochester Fringe Festival is looking for a Ticketing Concierge!

What is a Ticketing Concierge? Glad you asked! This position will act as the liaison to coordinate comp and sponsorship tickets for the VIPs of the Fringe, including sponsors, board members, press, arts industry professionals etc.

The Deets

What are we looking for? Again, Glad you asked! To be successful in this position, you should be skilled in the following areas:

  • Effective Emcee - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Juggling - Not in a literal sense (but that’s impressive, if you can!) There are a lot of moving pieces and you should be able to keep all of your I’s dotted, and your T’s crossed with the greatest of ease
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everything running smoothly, so you should be comfortable navigating around those systems.

If you have prior experience in ticketing, you should definitely apply, but don’t be dissuaded if you’ve never worked in a ticket office before, as we will train the right candidate. What we are looking for is someone with an amount of success within a customer facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens in September, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 10-21, 2019.)

To be considered for this position, please send a cover letter and your resume to jobs@rochesterfringe.com.

We value diversity, equity and inclusion, and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Venue Ticketing Manager

The KeyBank Rochester Fringe Festival Box Office is looking for a Venue Ticketing Manager to help coordinate the ticketing needs of all of our satellite venues.

The Fringe extends far beyond the Spiegeltent and Spiegelgarten at One Fringe Place. Performances are happening all over Rochester, in traditional venues, and surprising spaces alike. Our Venue Ticketing Manager works with all of our venues to help set up their box office for success, and to assist them during the festival to ensure operations run smoothly. If this sounds like your kind of job, we want your application!

This position falls within The Fringe Box Office, so customer service is important. Both directly interacting with customers, and assisting venues to understand policies and how to handle customer service inquiries. A successful candidate would be skilled in the following areas:

The Deets

What are we looking for? Again, Glad you asked! To be successful in this position, you should be skilled in the following areas:

  • Supervising - This position is a supervisory position in the ticket office. It will require quick thinking, and the ability to make good decisions in a fast-paced, potentially stressful environment.
  • Training - A large portion of this role will be working with our venues. This includes training them on the use of our ticketing system (TicketLeap), working with them on cash-handling/reconciliation procedures, and being available to answer questions as they arise.
  • Troup-Oriented - In addition to communicating with the venues, it will also be necessary to work well with other Fringe staff members, and customers.
  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing through TicketLeap, task delegation via ClickUp, case management on Desk/Salesforce, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently. Familiarity with those particular systems is not critical, but you must be excited about the idea of learning a new system.

Prior experience in ticketing and/or customer service is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role, prior supervisory experience. For example, has a customer ever told you that you made their day, or a colleague thanked you for how much you helped them? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens on September 9th, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 10-21, 2019.) Exact schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.

We value diversity, equity and inclusion, and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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